Last updated: January 2024
Introduction
Royal Lagoon is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our chauffeur services.
Information We Collect
Personal Data
We may collect personal identification information that you voluntarily provide when:
- Submitting an enquiry through our contact form
- Booking a chauffeur service
- Subscribing to communications
- Contacting us via email
This information may include your name, email address, preferred service, journey details, and any additional information you choose to provide.
Automatically Collected Data
When you access our website, we may automatically collect certain information including:
- IP address and browser type
- Pages visited and time spent
- Referring website addresses
- Device and operating system information
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotations
- Arrange and deliver chauffeur services
- Communicate about bookings and service updates
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you submit an enquiry form
- Contract: To fulfil our service obligations
- Legitimate interests: To improve our services and communicate relevant information
- Legal obligation: To comply with applicable laws
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically:
- Enquiry data: 12 months from last contact
- Booking records: 7 years for accounting purposes
- Marketing preferences: Until you withdraw consent
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist our operations
- Professional advisers (legal, accounting)
- Regulatory authorities when required by law
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For privacy-related enquiries or to exercise your rights, please contact us at:
Email: [email protected]
Address: 17 Belgrave Square, London SW1X 8PG
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.