Last updated: January 2024
Agreement to Terms
By accessing and using the Royal Lagoon website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.
Description of Services
Royal Lagoon provides luxury chauffeur services throughout the United Kingdom. Our services include corporate transfers, airport collections, special occasion transport, event transport, and long-distance travel.
Booking and Enquiries
Enquiries submitted through our website are requests for quotation and do not constitute a confirmed booking. A booking is confirmed only when:
- You receive written confirmation from Royal Lagoon
- Payment terms have been agreed
- Service details have been finalised
Pricing
Prices displayed on this website are indicative and subject to change. Final pricing will be confirmed in your quotation and may vary based on:
- Specific pickup and destination locations
- Time and date of service
- Vehicle type requested
- Additional requirements or services
- Waiting time and journey duration
All prices are quoted in British Pounds Sterling (GBP).
Payment Terms
Payment terms will be specified in your booking confirmation. We accept major credit and debit cards. For corporate accounts, invoice arrangements may be available subject to credit approval.
Cancellation Policy
Cancellation terms depend on the service type and notice given:
- More than 24 hours notice: No charge
- 12-24 hours notice: 50% of quoted price
- Less than 12 hours notice: Full quoted price
Special occasions and events may have different cancellation terms, which will be specified at the time of booking.
Client Responsibilities
When using our services, you agree to:
- Provide accurate booking information
- Be ready at the agreed pickup time
- Treat vehicles and chauffeurs with respect
- Not smoke or consume illegal substances in vehicles
- Accept responsibility for damage caused by you or your guests
- Ensure all passengers wear seatbelts
Our Responsibilities
Royal Lagoon commits to:
- Provide vehicles in clean, roadworthy condition
- Ensure all chauffeurs are properly licensed and insured
- Arrive at pickup locations at the agreed time
- Maintain professional conduct throughout the service
- Handle personal data in accordance with our Privacy Policy
Liability
Royal Lagoon maintains comprehensive insurance for all vehicles and passengers. However, we shall not be liable for:
- Delays caused by circumstances beyond our control (traffic, accidents, weather)
- Loss or damage to personal belongings left in vehicles
- Missed flights, appointments, or connections unless caused by our negligence
- Consequential losses arising from service delays
Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Royal Lagoon or its licensors. You may not reproduce, distribute, or use any content without our prior written permission.
Website Use
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Interfere with the proper functioning of the website
- Transmit any malicious code or content
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites and encourage you to review their terms and privacy policies.
Modifications
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Continued use of our website or services after changes constitutes acceptance of the modified terms.
Governing Law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these Terms of Use is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Contact
For questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 17 Belgrave Square, London SW1X 8PG